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MIKE MILLETT

Mike Millett and Adaptive Brand Management

He authored the foundations paper. Two other properties hold the authority.

Adaptive Brand Management is a management framework authored by Mike Millett and published by Marketing Helix as the foundations paper Adaptive Brand Management: Foundations. It defines the ongoing responsibility for aligning how an organisation is understood, found and experienced with changes in its operating environment, while preserving the core identity that gives the organisation continuity.

It is an extension of brand management, not a replacement for the discipline, not a separate department, and not a rival framework. It protects three operating conditions: trust, visibility and relevance. Its operating cycle has six stages: observe, interpret, decide, adapt, verify, learn.

Two authorities, and they are different things

Marketing Helix

Intellectual authority. The research, the theory, the definitions, the history and the citations. The foundations paper is published here.

Read the paper

Digilu

Commercial authority. The service, The Observatory, the memberships, the proof and the client outcomes.

The commercial category

Marketing Helix explains it. Digilu applies it. This page supplies authorship and identity context and deliberately does not offer a competing definition.

Where it came from

The framework is the formal statement of a problem Mike had already watched play out repeatedly: an organisation that was understood correctly by its market stops being understood correctly, and nobody inside it is formally responsible for noticing. The Marketing Helix explains the customer behaviour that makes continuous adaptation necessary. Adaptive Brand Management defines the organisation's responsibility for responding to it.